Monk Origin Smart Ice Bath Warranty Policy (UK Only)

Last updated: 7 October 2025

Warranty Coverage

Your Monk Origin (also known as Monk Gen-One or the Smart Bath) is covered by a 12-month Limited Warranty from the date of delivery.

This warranty covers defects in materials or workmanship under normal residential use.

Service Region

Warranty service for Monk Origin is available within the United Kingdom only.

Products moved or used outside the UK are not eligible for onsite service or collection.

2.0 Component-Specific Warranties

• Shell superstructure: Covering water loss, cracks, or delamination due to defects in workmanship or materials.
• Equipment and Controls: Covering malfunctions of pumps, heater, and control system.
• Plumbing Components: Covering leaks due to defects in workmanship or materials.

3.0 Exclusions and Limitations

• Unauthorised self-repairs or repairs not carried out by a Monk electrician, normal wear and tear, damage due to misuse, accidents, aftermarket parts, power outages, restricted airflow, and neglect.
• Warranty is void if the product is used commercially without prior approval, or altered, neglected, or misused.
• The customer is responsible for regular maintenance of the product. Any problems or failures arising from failure to provide proper maintenance, including using harsh chemicals or cleaning agents, or housing Monk outside of its operating temperatures, will void this warranty. 
• Repairs and replacements are only available within the UK. Monk is not responsible for products shipped overseas by customers. Coverage is limited to the UK.
• Variations in colour, grain, and minor imperfections in the wood are not considered defects.

4.0 Operating Temperature Guidelines

Monk Origin is designed to operate efficiently within a temperature range of 0°C / 33.8°F to 40°C / 104°F, making them suitable for use in most climates during both winter and summer.

Please note that if the ambient temperature exceeds 40°C / 104°F, the cooling efficiency may decrease, leading to longer cooling times. We recommend using your product indoors if you reside in a region with high temperatures or humidity.

When the ambient temperature falls below 0°C / 32°F, the product should not be used, as the components may become compromised. For optimal performance and to avoid damage, we advise keeping the product indoors if temperatures drop to 0°C / 32°F or lower.

This information is crucial to maintaining your product's performance and ensuring coverage under our warranty.

5.0 Relocating your Monk Origin

The Monk ice bath must be moved by a professional removals team using specialist equipment such as a dolly, palette jack and lifting harnesses. The ice bath must remain horizontal during transport and should not be tipped or rolled. Improper handling will void the warranty and may cause significant damage.

Monk is not liable for injuries, property damage, or any damages to the ice bath, including scratches, dents, or internal issues resulting from unauthorised movement of the ice bath.

6.0 Service Process

6.1 Remote Troubleshooting

Before a service visit is arranged, we will first attempt to diagnose the issue remotely.

You may be asked to provide photographic or video evidence to help us assess the fault.

Failure to provide reasonable evidence may result in delays or denial of a warranty claim.

6.2 Technician Visits

If a covered fault is confirmed, Monk will arrange a technician visit to service your product at your location.

All technician visits must be authorised by Monk support.

6.3 Product Replacement or Swap

If a repair cannot be completed onsite, Monk may collect and replace your product with an equivalent unit.

Replacement units may include refurbished products that have been inspected, sanitised, and tested to perform as new.

All replacements carry the same remaining warranty period as the original product (see Section 7.2).

7.0 Remedies and Warranty Continuation

7.1 Repair or Replacement

If a product defect is verified and covered, Monk will at its discretion:

• Repair the defective component, or
• Replace the unit with an equivalent product.

7.2 Warranty Continuation

If your product or part is repaired or replaced under this warranty, the original warranty period does not reset.

The repaired or replacement unit will be covered for the remainder of the original 12-month period only.

8.0 Procedure for Claims

To initiate a warranty claim:

1. Contact support@discovermonk.com or raise a ticket at discovermonk.com.
2. Include your order number, delivery date, description of the issue, and supporting photo or video evidence.
3. A Monk support specialist will assess the claim and advise next steps.

Most issues can be resolved remotely or by a Monk engineer. If repair is not possible, Monk may collect the product or provide a replacement at its discretion.

9.0 Customer Responsibilities

• Follow all maintenance and care instructions in the Monk user manual.
• Report defects as soon as possible (ideally within 30 days of discovery).
• Maintain the unit within recommended operating conditions.
• Failure to follow maintenance or usage guidelines may void this warranty.

10.0 Post-Warranty Support

Monk offers paid post-warranty repairs and servicing to support customers beyond the 12-month coverage period.

All costs for parts, labour, and transport outside warranty are the customer’s responsibility.

Additional Terms

Governing Law: England & Wales.
Warranty Scope: This warranty applies only to purchases and use within the UK.
Statutory Rights: This Limited Warranty is in addition to your statutory rights under the Consumer Rights Act 2015.